Refund policy
Return & Refund Policy
At OurCarts, we want you to love your purchase. If you're not completely satisfied, we’re here to help.
30-Day Return Policy
You have 30 days from the date of delivery to request a return.
To be eligible for a return:
- Item must be unused and in the same condition you received it
- Must be in original packaging
- Must include proof of purchase (order confirmation or receipt)
How to Start a Return
To initiate a return, please contact us at:
📧 support.ourcarts@gmail.com
Once your return is approved, we will provide:
- Return instructions
- Return shipping details
Important: Items sent back without prior approval will not be accepted.
Damaged or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Damaged
- Defective
- Incorrect
Contact us immediately at support.ourcarts@gmail.com with photos, and we will resolve the issue as quickly as possible.
Non-Returnable Items
The following items cannot be returned:
- Perishable goods (food, plants, etc.)
- Personalized or custom-made products
- Personal care items (if opened or used)
- Gift cards
- Final sale items
Exchanges
We currently do not offer direct exchanges.
If you need a different item, please:
- Return the original item
- Place a new order
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds are issued to your original payment method
- Processing time: 5–10 business days
Please note that your bank or credit card provider may take additional time to process the refund.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check your bank account again
- Contact your payment provider
If the issue persists, contact us at support.ourcarts@gmail.com
Return Address
Return address will be provided after your return request is approved.
Contact Us
For any questions regarding returns or refunds, please contact:
📧 support.ourcarts@gmail.com
Thank you for shopping with OurCarts 🐾